Peran Infrastruktur dalam Mendorong Efektivitas Kerja Hibrida

Suatu Tinjauan Literatur

Authors

DOI:

https://doi.org/10.62138/management.v2i2.132

Keywords:

infrastruktur digital, kerja hibrida, keseimbangan kehidupan kerja, kesetaraan digital, kesiapan organisasi, produktivitas karyawan, sistem sosioteknis

Abstract

Kajian literatur integratif ini mengeksplorasi peran penting infrastruktur digital dalam mendorong lingkungan kerja hibrida yang efektif, terutama dalam konteks pasca pandemi. Penelitian ini bertujuan untuk mengidentifikasi komponen penting dari infrastruktur digital, menganalisis pengaruhnya terhadap produktivitas karyawan, keseimbangan kehidupan kerja, dan kolaborasi, serta memeriksa kesiapan organisasi yang diperlukan untuk implementasi yang sukses. Dengan menggunakan metodologi tinjauan terstruktur, 30 artikel yang telah ditinjau oleh rekan sejawat dan laporan institusional yang diterbitkan antara tahun 2015 dan 2024 disintesiskan dalam lima kategori tematik: infrastruktur dan produktivitas, alat komunikasi dan kolaborasi, integrasi pekerjaan-kehidupan digital, kesiapan organisasi dan investasi strategis, dan ketidaksetaraan digital. Temuan ini menegaskan bahwa infrastruktur digital yang kuat-terdiri dari internet yang andal, platform cloud, dan perangkat yang dapat dioperasikan-secara signifikan meningkatkan efektivitas kerja hibrida jika diselaraskan dengan kepemimpinan strategis dan kebijakan yang inklusif. Namun, kajian ini juga menyoroti kesenjangan digital struktural yang mengancam realisasi manfaat kerja hibrida secara adil. Sebuah model konseptual berbasis sosioteknis dan sistem diusulkan, menawarkan hipotesis penelitian dan implikasi kebijakan untuk memajukan sistem kerja hibrida yang adaptif, inklusif, dan tangguh.

References

Anjos, J. C. S. dos, Matteussi, K. J., Souza, P. R. R. De, Veith, A. d. S., Fedak, G., Barbosa, J. L. V, & Geyer, C. (2018). Enabling Strategies for Big Data Analytics in Hybrid Infrastructures. 869–876. https://doi.org/10.1109/hpcs.2018.00140

Bloom, N., Liang, J., Roberts, J., & Ying, Z. J. (2015). Does Working from Home Work? Evidence from a Chinese Experiment *. The Quarterly Journal of Economics, 130(1), 165–218. https://doi.org/10.1093/qje/qju032

Bostrom, R. P., & Heinen, J. S. (1977). MIS Problems and Failures: A Socio-Technical Perspective, Part II: The Application of Socio-Technical Theory. MIS Quarterly, 1(4), 11. https://doi.org/10.2307/249019

Castaneda, J. M., Japos, G., & Templonuevo, W. (2022). Effects of Hybrid Work Model on Employees and Staff’s Work Productivity: A Literature Review. JPAIR Multidisciplinary Research, 50(1), 159–178. https://doi.org/10.7719/jpair.v50i1.537

Cho, H. Y., & Lee, H.-J. (2022). Digital Transformation for Efficient Communication in the Workplace: Analyzing the Flow Coworking Tool. Business Communication Research and Practice, 5(1), 20–28. https://doi.org/10.22682/bcrp.2022.5.1.20

Choudhury, P., Foroughi, C., & Larson, B. (2021). Work-from-anywhere: The productivity effects of geographic flexibility. Strategic Management Journal, 42(4), 655–683. https://doi.org/10.1002/smj.3251

Davis, F. D. (1989). Perceived Usefulness, Perceived Ease of Use, and User Acceptance of Information Technology. MIS Quarterly, 13(3), 319. https://doi.org/10.2307/249008

Duckert, M. (2023). The Futures of Hybrid Work: A Socio-Technical Framework for Designing Hybrid Environments. Computer Supported Cooperative Work and Social Computing, 441–443. https://doi.org/10.1145/3584931.3608921

Gartner. (2021, June 21). Reimagining Work: Strategies for the Hybrid Future. Gartner. https://www.gartner.com/en/documents/4002776

Gutman, L. M., Perowne, R., Younas, F., & O’Hanrachtaigh, E. (2023). Making Hybrid Work for Diverse Staff in Higher Education: A Behaviour Change Approach. Higher Education Quarterly, 78(3), 784–806. https://doi.org/10.1111/hequ.12487

Hrastinski, S. (2021). Digital tools to support teacher professional development in lesson studies: a systematic literature review. International Journal for Lesson & Learning Studies, 10(2), 138–149. https://doi.org/10.1108/IJLLS-09-2020-0062

John, B., Alsamarra’i, Z., & Panteli, N. (2025). Reconfiguring digital embeddedness in hybrid work: The case of employee experience management platforms. Information Systems Journal, 35(2), 450–479. https://doi.org/10.1111/isj.12545

Lase, D., Absah, Y., Lumbanraja, P., Giawa, Y., & Gulo, Y. (2025a). Model Kerja Hibrida: Kajian Teoretis dan Implikasinya terhadap Dinamika Kerja Modern. Tuhenori: Jurnal Ilmiah Multidisiplin, 3(1), 55–79. https://doi.org/10.62138/tuhenori.v3i1.130

Lase, D., Absah, Y., Lumbanraja, P., Giawa, Y., & Gulo, Y. (2025b). Teori Budaya Organisasi: Konsep, Model, dan Implikasi untuk Manajemen Organisasi. Tuhenori: Jurnal Ilmiah Multidisiplin, 3(1), 21–45. https://doi.org/10.62138/tuhenori.v3i1.128

Leonardi, P. M. (2021). COVID‐19 and the New Technologies of Organizing: Digital Exhaust, Digital Footprints, and Artificial Intelligence in the Wake of Remote Work. Journal of Management Studies, 58(1), 249–253. https://doi.org/10.1111/joms.12648

Malik, F. A., Dala, L., Khalid, M., & Busawon, K. (2022). Intelligent Real-Time Modelling of Rider Personal Attributes for Safe Last-Mile Delivery to Provide Mobility as a Service. Applied Sciences, 12(20), 10643. https://doi.org/10.3390/app122010643

Messenger, J. C., & Gschwind, L. (2016). Three generations of Telework: New ICTs and the (R)evolution from Home Office to Virtual Office. New Technology, Work and Employment, 31(3), 195–208. https://doi.org/10.1111/ntwe.12073

Microsoft Work Trend Index. (2021, March 22). The Next Great Disruption Is Hybrid Work—Are We Ready? Microsoft.

Modestino, A. S., Ladge, J. J., Swartz, A., & Lincoln, A. (2021, April 29). Childcare Is a Business Issue. Harvard Business Review.

Nursalina, B., Lian, B., & Eddy, S. (2021). Influence of School Infrastructure and Work Environment on the Performance of High School Teachers. https://doi.org/10.2991/assehr.k.210716.190

Oakman, J., Kinsman, N., Stuckey, R., Graham, M., & Weale, V. (2020). A rapid review of mental and physical health effects of working at home: how do we optimise health? BMC Public Health, 20(1), 1825. https://doi.org/10.1186/s12889-020-09875-z

Raghuram, S., Hill, N. S., Gibbs, J. L., & Maruping, L. M. (2019). Virtual Work: Bridging Research Clusters. Academy of Management Annals, 13(1), 308–341. https://doi.org/10.5465/annals.2017.0020

Ramachandaran, S. D., Thet, K. Z. Z., Qalati, S. A., Doraisingam, P., Malek, B. A., & Kumari, S. (2024). Human Resource Management Strategies for Engagement and Talent Attraction in Hybrid Work Models. Journal of Ecohumanism, 3(7). https://doi.org/10.62754/joe.v3i7.4394

Sostero, M., Milasi, S., Hurley, J., Fernández-Macías, E., & Bisello, M. (2020). Teleworkability and the COVID-19 crisis: a new digital divide (2020/05). https://hdl.handle.net/10419/231337

Sostero, M., Milasi, S., Hurley, J., Fernandez-Macias, E., & Bisello, M. (2023). Teleworkability and the COVID-19 crisis: potential and actual prevalence of remote work across Europe. IZA Journal of Labor Policy, 13(1). https://doi.org/10.2478/izajolp-2023-0006

Torraco, R. J. (2005). Writing Integrative Literature Reviews: Guidelines and Examples. Human Resource Development Review, 4(3), 356–367. https://doi.org/10.1177/1534484305278283

Trist, E. L., & Bamforth, K. W. (1951). Some Social and Psychological Consequences of the Longwall Method of Coal-Getting. Human Relations, 4(1), 3–38. https://doi.org/10.1177/001872675100400101

Waizenegger, L., McKenna, B., Cai, W., & Bendz, T. (2020). An affordance perspective of team collaboration and enforced working from home during COVID-19. European Journal of Information Systems, 29(4), 429–442. https://doi.org/10.1080/0960085X.2020.1800417

Downloads

Published

2026-04-12 — Updated on 2025-05-17

Issue

Section

Articles

How to Cite

Lase, D., Absah, Y., Lumbanraja, P., Waruwu, E., & Gulo, F. (2025). Peran Infrastruktur dalam Mendorong Efektivitas Kerja Hibrida: Suatu Tinjauan Literatur. Management Perspective: Jurnal Penelitian Manajemen, 2(2), 65-79. https://doi.org/10.62138/management.v2i2.132